Shipping + Returns
Current production time
As each item is currently made to order and personally handcrafted by La Muse, our production time can very between 3-4 weeks. We kindly ask that you keep our production time in mind before placing an order.
Shipping
Orders are dispatched Monday to Friday excluding public holidays
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect
When your order is shipped, we will send you a confirmatory email.
Please note:
We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time.
We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.
Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
If you have any questions regarding shipping in the USA or internationally, please contact us at
(415) 439-0475
Returns
As all of our items are currently made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt and return it to us unworn. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or credit of the total amount will be offered.
Please note House of La Muse LLC cannot refund postage and packaging charges, or any tax and duties payable.
Currently the only item(s) that may be exchanged are waist beads, for sizing purposes only. Exchange will be valid within 14 days of receipt and original item has be returned. Once returned you will receive a credit to purchase the same style along with the appropriate size. Follow contact instructions to request exchange.
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a credit refused.
To return your order
Please text us at (415) 439-0475
to let us know you wish to return your item
Package your item well including all cards, labels and branded box
Once we have received your text and confirm the item(s) you wish to return you will receive the return shipping address to arrange for postage to
House of La Muse LLC
You will have to bear the cost of returning the goods
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our atelier. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Refunds
All “made to order” orders are excluded from the refund policy.